. Primetech Systems Inc.
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CRM Solution
 

Client:
An essential services demand aggregator

Project Background:
The client’s business premise was to reduce the prices of essential services for customers by aggregating customers in pools. The client needed an effective call center system that managed and coordinated support over e-mail, telephone, fax, and web. Primetech helped develop the solution.

Primetech Role:
Entire Solution Management
Business process and functional requirements definition
Package selection
Design and development of the system
Implementation and testing
Post implementation support

Project Details:
Multi-component solution involving off the shelf products (Kana solutions) and custom solutions
- Coordination of implementation of Kana system
- Development of automated e-mail response system
- Development of CRM analytics module

Client Benefits:
Scalability and flexibility of solution
Significant cost savings in design and development.

 

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60 Abele Road, Suite 1105, Bridgeville, PA 15017 ***Phone: 866-678-7600/412-221-7600 ***Fax: 412-221-7642
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